Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service, Regulatory Updates and Important Notifications

Service News

The UK Parliament has been granted a further extension until January 31, 2020 to the UK’s exit from the European Union (EU).

What does this mean?

The UK was scheduled to leave the EU at 11pm on October 31, 2019. However, a further extension to Article 50 has now been agreed. This extension will last until January 31, 2020, unless a Brexit deal is ratified with an earlier exit date.

For the duration of the extension, the UK will remain within the EU Single Market and your import and export procedures from/to the UK will remain unchanged.

What happens next?

Until a Withdrawal Agreement is passed by the UK Parliament, the legal default position for the UK remains exiting the EU without a deal at the end of the extension period.

While the process of determining how the UK leaves the EU continues, we will be following the Brexit developments closely, assessing impacts and making necessary arrangements to help you implement any new processes and regulations. Find out more from our Brexit toolkit.

The National Telecommunications Commission issued Memorandum Order No. 10-10-2017 on October 27, 2017.

Under this memorandum, all existing seven (7) digit telephone numbers will be migrated to eight (8) digit telephone numbers. In addition, each Public Telecom Entity (PTE) operating and providing local telephone service within the “02” local exchange area (covering Metro Manila and parts of Bulacan, Cavite, and Laguna) will be assigned a code from “3” to “8” to be affixed at the beginning of the 3-digit exchange code to serve as their PTE identifier.

In conjunction with this, we would like to advise all customers that effective October 6, 2019, the contact numbers for the following will be updated to include their respective PTE numbers:

Department Current Updated with PTE Identifier PTE
World Service Center - PASAY (02) 789-3931 (02) 8789-3931 PLDT
Clearance Operations (02) 789-3900 (02) 8789-3900 PLDT
World Service Center - MAKATI (02) 988-2300 (02) 8988-2300 PLDT

While not affected by CMO 10-10-2017, we have also taken the opportunity to update our toll-free number for Premier Customer Care at this time:

Department Current Updated
Premier Customer Care 1-800-3333-9777 1-800-10-1339868


Effective September 30, 2019, the correct postal code will be required when you ship to Saudi Arabia. This will allow us to improve service and satisfy regulatory compliance requirements.

It is important to note that on the effective date, FedEx will accept only shipments that have the correct postal code and postal code format. Without this information, you will no longer be able to generate a shipping label using a FedEx automation solution.

If you frequently use the address book feature or other recipient address source, you will need to update any entries for this country to ensure that the correct postal code and format are saved by September 29, 2019.

We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

Refer to the following table for the postal formats:

Country Code Regions Postal Format Effective September 30, 2019
Saudi Arabia
Middle East NNNNN (5 digits)

Thank you for taking the time to make this important change to your address book.

FedEx would like to inform our customers that in line with our aim to provide the best service to our clients, we will be implementing changes to our operating procedures for customers located within Pampanga, Bataan, Tarlac, Bulacan and Baguio.

Effective immediately, these customers will have their shipments loaded at Clark International Airport.

In line with this, we will now require customers to accomplish the following prior to loading of their shipments:


For Shipments Originating from the Clark Freeport Zone:

  • For customers doing their own export declaration processing, they must list the Port of Departure as Clark International Airport or its equivalent code. This includes other customers under PEZA but located within Clark Freeport Zone.
  • For customers whose declaration is processed by AAI, we will require them to send an advance scanned copy of their documents for processing to AAI by 4:00 PM to have their shipments included for same day uplift.
  • A manual export declaration should be filed beforehand for personal shipments using Clark Freeport Zone locators address, or non-Clark Freeport Zone locators dropped off at our Clark World Service Center. Otherwise, the shipments will be for next day uplift.


For Shipments from Pampanga Outside the Clark Freeport Zone, and Shipments from Bataan, Tarlac, Bulacan and Baguio:

  • PEZA customers should change the port of departure on their export declaration to Clark International Airport or its equivalent code.


All PEZA shipments that originate from Pampanga, Bataan, Tarlac, Bulacan and Baguio must submit documentation through the Automated Export Documentation System (AEDS). Shipments without AEDS will be held and will not be allowed to be uplifted.


The following call-in cut-off time improvements will be implemented for Pampanga:

Service Areas

Existing Call-in Cut-Off Time

New Call-in Cut-Off Time

Effective Date

Within Clark Freeport Zone




Pampanga Outskirts/Angeles City



San Fernando Area




San Simon/Sto Tomas




Cut-off time improvements for Bataan, Tarlac, Bulacan and Baguio will be announced at a later date.

Shipping Regulatory Update

The Philippine Export Zone Authority (PEZA) implemented the mandatory usage of (1) the PEZA Electronic Import System (e-IPS) for imports, and (2) the Enhanced-Automated Electronic Documentation System (e-AEDS) for exports by PEZA registered enterprises on April 2011. The basic requirement for both systems is that the import and export items for each PEZA enterprise must be uploaded onto the relevant system with an updated 11-digit Harmonized (HS) Code.

To ensure that the List of Importables (LOI) and List of Exportables (LOE) of all PEZA enterprises are kept up to date, effective September 5, 2019, all goods previously uploaded as Importables and Exportables of PEZA enterprises dated December 31, 2015 and earlier shall automatically be archived in the PEZA e-systems. Likewise, goods uploaded after December 31, 2015 whose supporting Letter of Authority (LOA) have expired shall also be automatically archived upon LOA expiry.

Archived goods will not be eligible for online import permit and export permit application. PEZA enterprises must request for the goods to be uploaded into the relevant system for the PEZA Zone Manager/Zone Administrator’s approval. There may be a delay with the releasing of PEZA shipments as result, particularly if shipments contain items that were left out of, or are pending reupload onto the LOI/LOE.

FedEx would like to encourage PEZA customers to update their information in the e-IPS and e-ADS as soon as possible to prevent potential delays with shipment release.

Should you have any inquiries, you may contact the following for more information:

  Telephone Number Email
CDN 02.789.3900 [email protected]
Customer Care

1800.10.46.33339 (PLDT, Sun, Smart)
1800.8.46.33339 (Globe)

(other network subscribers)

[email protected]

On June 3, 2019, the Customs Commissioner signed the CMO 27-2019: Adjustment of the Period of Lodgment of Goods Declaration and payment of duties and taxes. The guidelines attached to this CMO emphasize the power of Customs Commissioner to adjust the period of lodgment of goods declaration. As such, CMO 27-2019 informs that the formerly fifteen (15) calendar day period to lodge goods declarations is hereby shortened to seven (7) calendar days from the date of discharge of the last package from the vessel or aircraft effective June 15, 2019.

The importer must likewise pay the final assessment of duties and taxes within seven (7) calendar days from receipt of notice of final assessment of duties and taxes. Importers must be informed about the new regulations on abandonment for them to immediately give their final disposition and approval of the estimated duties and taxes.

The Office of the U.S. Trade Representative (USTR) issued a notice on an increase in Section 301 tariffs on US $200 billion worth of Chinese imports from 10 percent to 25 percent as of 12:01 a.m. Eastern Standard Time on May 10, 2019.

The impacted categories of goods can be found from the link below:

On May 13, China announced its decision to raise the tariff rate imposed on some imported U.S. products as of June 1, 2019. China had earlier imposed additional tariffs on US $60 billion worth of U.S. imports. The additional tariff rates on some products will be increased to 25 percent, 20 percent, and 10 percent. Those commodities with a 5 percent tariff rate will remain 5 percent.

The impacted categories of goods can be viewed on the below link (For your reference):

There is no change on the shipping process and documents required. However, if you need further assistance, please contact your Sales Representative, call our Customer Service Hotline at 1800.10.46.33339 (PLDT, Sun, Smart Subscribers) / 1800.8.46.33339 (For Globe Subscribers) / 045.4993900 (Other Network Subscribers).

Online Fraud Alert

We have received reports of fraudulent emails claiming to come from [email protected] These messages have a vague subject referencing an invoice (e.g. “Your FedEx invoice is ready to be paid now,” “Please pay your outstanding FedEx invoice,” “New FedEx Invoice,” “Your FedEx invoice is ready,” “Pay your FedEx invoice online”).

If you receive a message matching this description do not open the email or enter any personal information. Delete the email immediately.

FedEx does not send unsolicited emails to customers requesting information regarding packages, invoices, account numbers, passwords or personal information.

Go to our FedEx Customer Protection Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking?here.

It has come to our attention that a fraudulent e-mail with unauthorized use of the FedEx name has been circulating to our customers. The e-mail claims that a FedEx shipment could not be delivered and asks the customers to open an attachment, print it out and take it to a FedEx facility to pick up the package.

Customers need to be aware that this is a fraudulent request and that this e-mail attachment contains a virus. If you have received one of these fraudulent e-mails, do not open the attachment, but delete the email immediately.

FedEx does not request payment or personal information in return for goods in transit or in FedEx custody via unsolicited mail or e-mail.

If you have received a fraudulent e-mail that claims to be from FedEx and have experienced resulting financial loss, contact your banking institution immediately through the appropriate channels.

*FedEx is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the FedEx name, service marks and logos.

Sign up for FedEx eNews

Sign up for FedEx eNews

Email is a great way to be alerted about the latest news that may impact your shipments and stay updated with special offers.


Already Subscribe?

You can change your email preference anytime. Add, remove something no longer needed or unsubscribe.